Nurse Leadership Symposium


December 15, 2021
9:00 am - 2:15 pm CT (8:00 am - 1:15 pm MT)
Virtual, Live-Streaming Online Format

LeadingAge Nebraska is pleased to team up with LeadingAge Iowa on their annual Nurse Leadership Symposium. The sessions that have been arranged are geared towards the toughest challenges that members are facing today. We are very fortunate to have Cyndi Siders, an Executive Consultant with Siders HealthCare Consulting, discuss these issues and what members need to provide a new “Culture” to their employees, coworkers, and residents. We are hopeful that following the Nurse Leadership Symposium, participants will leave our virtual platform with a sense of empowerment to guide their leadership into focusing on recruitment and retention of staff they lead and establish a culture of safety and resident satisfaction that will ensure staff want to work for them and residents want to live in their organization.

This year’s Nurse Leadership Symposium will be delivered in a virtual, live-streaming format so that you won’t need to leave the building. Sessions will be recorded and available on-demand for one month after the symposium concludes, so you won’t need to worry about last-minute scheduling conflicts. The live sessions will include CE credit for administrators up to a total of 3.75 hours. Nurses will be eligible for contact hours in both the live and on-demand periods. We’ve also included a group registration rate if you’re looking to save money and provide the education your nurse leaders need.

Prior to the pandemic, leadership in all businesses were experiencing challenges with incoming generations of employees, whose work ethics, priorities, and expectations from their place of employment brought to the forefront a need to learn and revise our styles of leadership. During the pandemic, the health care industry (among many others), faces even more struggles with workforce and employees. LeadingAge Iowa recognizes that workforce is likely the largest struggle that our members are facing today. These challenges often leave leaders feeling stressed, fatigued, and possibly burnout. In addition to a struggling workforce, nurse leaders are strapped with ensuring their staff are providing the safest, best quality care with the residents’ satisfaction being a large driver in future referrals of new residents.


8:45–9 a.m. Check-in/Networking
9–10:15 a.m. Coaching Professionalism/Supporting Employee Engagement & Retention:
Organizational and individual professionalism impacts resident and family trust, safety, quality of care, and satisfaction.
Professionalism can also impact an organization’s reputation, market share, employee satisfaction, recruitment, retention, and engagement. Professionalism can be fostered and developed and should be considered a core competency for trusted health care delivery. Strategies for leading professionalism in daily practice will be explored.

Staff turnover is recognized as a significant risk factor in providing safe resident care. Managers that lead a culture of employee development, engagement, support, recognition, and appreciation are necessary in today’s environment. Providing effective feedback, supporting diversity and inclusion, and ideas to strengthen and maintain employee recruitment and retention will be discussed.

  • Define a culture of professionalism and identify key strategies in implementation.
  • Identify key strategies for implementing service standards to the elderly population we serve.
  • Identify objectives for a great process related to hiring, onboarding, management responsibilities and challenges, and retention coaching for employees.

10:45 a.m.–12 p.m. How Nurses Support a Culture of Safety: Critical thinking, clinically pertinent assessment and problem solving, thoughtful delegation and resident-centered communication, and documentation are key elements of a culture of safety. Frequent nursing licensure and regulatory challenges include failure to appropriately assess, implement effective interventions, monitor, communicate, provide a safe environment, and facilitate coordinated transitions in care. This presentation will explore high-risk claim trends and contributing risk factors including situational awareness and critical thinking skills, communication and teamwork, leadership skills, delegation and supervision, and adverse event management.

  • Identify key elements of a culture of safety in daily practice.
  • Examine leading nursing licensure and regulatory challenges including documentation, decision-making, and resident monitoring.
  • Explore strategies for building team situational awareness and critical thinking.

12–1 p.m. Break

1–2:15 p.m. Service Excellence and Positive Messaging: Professional, courteous, informed care team members that are engaged, passionate, and proactive in meeting the needs of residents and family members… and that smile, have a sense of humor, are compassionate and empathetic, and live the values of the organization every day are the team members that bring service excellence to life. Strategies for developing and sustaining a culture of service excellence, setting expectations for daily service delivery, and mentoring staff that are not meeting service excellence expectations will be discussed.

The dreaded conversation or a difficult question… we have all been there. Communicating with heart and with an intent to understand the person’s need, concern, or question requires active listening, acknowledgement, and focused action and follow-up. A culture of respect is the foundation of positive messaging. The core principles of positive messaging in daily communication and when addressing challenging questions, concerns, and complaints will be addressed through story illustrations.

  • Define a culture of customer service and service excellence.
  • Describe strategies for understanding and managing resident and family expectations supporting an organizational culture for resident-centered care delivery.
  • Summarize proactive action-driven positive messaging and complaint management.

Faculty: Cyndi Siders, RN, MSN, CPHRM, DFASHRM, CPPS, CWCA, Executive Consultant, Siders HealthCare Consulting, Grand Forks, ND

Cyndi Siders has more than 30 years of health care, administrative, and insurance experience, 25 of those focused on risk management and patient safety. Her responsibilities as CEO and executive consultant of Siders HealthCare Consulting, LLC include providing customized risk management and patient safety professional consultation and strategic support, coaching, mentoring, and education for health care organizations and health systems; risk management companies, insurance and claims management companies, and insurance agencies. Cyndi is a distinguished fellow with the American Society for Healthcare Risk Management, a certified professional in health care risk management from the American Hospital Association, a certified professional in patient safety from the certification board for professionals in patient safety, an advanced master trainer in TeamSTEPPS, and a Certified Work Comp Advisor. She is current president of the North Dakota Society for Healthcare Risk Management and serves as faculty for the ASHRM Health Care Risk Management Certificate Program. Cyndi is a frequent state and national speaker on a variety of risk management and patient safety topics and has authored several national publications.

Continuing Education: 1.25 contact hours for each session, up to 3.75 hours total. Iowa Board of Nursing Provider #67. Providership regulations do not allow for partial credit to be given for any portion of this program. You must attend the entire program to receive credit. Retain certificate for four years. Continuing education credits also available for the on-demand period.

A total of 3.75 hours of continuing education from Nebraska DHHS Regulation and Licensure, Board of NHA has been approved for this conference. Must attend each 1.25 hour session in its entirety to receive credit. Appropriate records will be maintained for other disciplines to receive credit from their credentialing organizations. Certificates of completion will be sent out by email after attendance is verified.


LeadingAge Nebraska members: $150
Member group rate: $400**
Non-members: $250

**This registration type allows for up to 3 people from the same campus to register for one flat fee! To register at this rate, you will need to select the Group Rate on the online registration form and include the names and email addresses for the additional attendees.

Cancellation/Refund Policy: Substitutions are welcome any time before Dec. 14. Substitution requests must be emailed to Natalie McCormick (natalie.mccormick@LeadingAgeNE.org). This event will be available for viewing on-demand following the close of the live virtual event until Jan. 31, 2022. Therefore, no cancellations will be approved or refunds issued.

Split/Share Policy: Splitting or sharing a registration is not permitted. Registrations are to be used by the same person for the entire event even if the person is able to attend only part of the program or conference. Only one user login can be used to sign on to a device at one time (laptops or desktop computers strongly recommended).

Sharing Contact information: The 2021 Nurse Leadership Virtual Symposium is a virtual education and networking event. Participants’ contact information may be shared with other registrants and will be visible when using the virtual platform. Participants will have the ability to make changes to their individual profile and edit/hide certain information once logged into the virtual platform. During Symposium registration, individuals will have the ability to opt out of sharing their email address with external audiences.

Handouts: All handouts will be available within the virtual platform.

Platform Requirements: For best results, access the Symposium virtual platform with a laptop or desktop computer (not with mobile devices)
using either Chrome or Firefox browser. Internet Explorer and Safari browsers are not recommended/supported.

Photographs, Video & Intellectual Property: Registration and attendance at, or participation in, LeadingAge Iowa virtual meetings and other activities constitutes an agreement by the participant for LeadingAge Iowa to use and distribute (both now and in the future) the participant’s image, voice or text in photographs, videotapes, electronic reproductions and audiotapes of such events/activities. No personal video or audio recordings are allowed. Presentations, images and text chats are the intellectual property of the speaker, and participants are not permitted to record them or share the images or text chats for personal or business use.